KEY RESPONSIBILITIES:

Sales and Business Development:

• Develop NEW and prospective customers while maintaining existing accounts.
• Assist Branch Managers in the preparation and negotiation of bids, RFQ’s & quotations with customers, suppliers and overseas agents.
• Assist with sales campaigns and events in conjunction with local and overseas partners.
• Co-ordinate and attend sales visits both in the USA, and with overseas partners for aiding business development if applicable.
• Plan and manage personal business portfolio/territory according to agreed market strategy.
• Joint sales visits with other sales professionals.
• Compliance with all regulations prescribed by USA Customs/IATA/TSA/FMC and other governing bodies.
• Offer sales support for future sales offices in remote locations.
• Quoting of freight costs to new customers.
• Response and follow up sales inquiries and leads using appropriate methods.

Client and Supplier Management:

• Client Management of allocated customers by using established tools to achieve and exceed targets.
• Weekly follow up with new clients after first shipments.
• Deployment of information about all contracts with customers and suppliers to all parties.
• Ensure that any client entertainment activities are carried out in a professional and responsible manner.
• Ensure customer requests are completed in a timely manner and at the highest possible service level.
•  Adhere to client service level agreements.

Administration:

• Monitor competitor activity and industry trends.
• Attend industry related functions when required .
• Update and maintain all relevant information about customers and sales activities on CRM.
• Provide weekly reporting of sales activities.
• Attend meetings with sales team members.
• Attend training to develop relevant knowledge, techniques and skills if applicable.

PERFORMANCE MEASURES:

• Demonstrates the ability to interact effectively through speech, writing and professional presentation in order to deliver successful business results.
• Displays good interdepartmental relationships and ensures customers, suppliers and overseas agents needs are a primary function of one actions and decisions.
• Apply different techniques to sell services within the market place and are comfortable with pursuing leads and new contacts.
• Understanding of key financial principles that reflect and drive profitability, and ensures the department achieves its financial and quality objectives.
• Sets and meets Sales goals and objectives in accordance with company guidelines in key performance areas and agreed key performance indicators (sales calls, visits, and new business).

QUALIFICATIONS:

Education: High school graduate - some college preferred.

REQUIRED KNOWLEDGE:

• Knowledge of related computer applications and reporting tools
• Familiar with all freight forwarding procedures, regulations & departments
• 8-10 years of international freight forwarding sales industry experience required
• Demonstrated Customer Services skills
• Proven Sales and Business selling ability & success

SKILLS/ ABILITIES:

• Self-motivated and results driven
• Outstanding people and communication skills
• Excellent problem solving ability
• Excellent Time Management skills
• Hunter mentality